Before contacting support, record the exact date and time, amount, payment route, transaction reference and status shown in your wallet and account. Keep the original receipt and case number.
Contact the operator and wallet provider through verified channels. Avoid repeated transfers while the first is unresolved, and do not share a wallet PIN or OTP. We have not confirmed current deposit methods or timelines for Buenas.
Continue to the deposit guide and GCash guide.
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